Meet Our Team

We are a fun, kind, and resilient group with a commitment to delivering the best. Ascential Care is changing managed care. We're accelerating the impact of effective case management through the use of technology and patient centered programs.

Cindy

Cindy Whitehouse, RN, BSN, CCM

Founder & Managing Partner

Bio
"The journey to create Ascential Care has been exhilarating. We push the limits. We're a group of bright, innovative, and courageous minds. Ascential Care's creative approach to managed care mends lines and drives change. It is amazing to be part of the team who is spear heading change in our industry."

Cindy Whitehouse has more than twenty years experience in case management, worker’s compensation, and the managed care industry. Cindy attended Mississippi College where she received her Bachelors of Science in Nursing. She began her career as an intensive care nurse then worked in public health. In 1991, she became a case manager in Nashville, TN. Throughout her managed care tenure, she has held positions including: Case Manager, Supervisor, Regional Manager and she served as an Executive Vice President before founding Ascential Care.

Cindy is regarded in the industry for her innovative ideas, integrity, teamwork, creativity, and vision. Her enthusiasm for service to others is evident in her work with Ascential Care, as well as her personal commitment to nonprofit organizations and charities. In addition to her volunteer work, Cindy enjoys time with her family, traveling, and cooking.


Rich Leonardo

CEO

Bio
"It is critical to remember that we are ultimately serving patients; real people with varying degrees of understanding, trepidation, experience and circumstances. In a system that can be so focused on processes, regulations, requirements and guidelines, the patient and the whole system benefits from having an advocate. That is Ascential Care's purpose."

Richard Leonardo joined Ascential Care in 2017 as Chief Executive Officer. Rich provides strategic direction and oversight for the systemic growth of the business' current and emerging product offerings, as well as information technology, finance, sales, legal and human resources functions.

Recognized in the property and casualty market for his leadership and expertise, Leonardo brings more than 20 years of experience in business development, client relations and operations to Ascential’s leadership team, including extensive experience in executive management positions. Leonardo has a track record of success in leading companies to growth through well organized and established sales programs leveraging organizational strengths, sales executive development and leadership.

In the past, Rich has served as Chief Sales Officer with HealthCare Solutions where he was responsible for managing the company’s sales, marketing and account management strategies. Prior to HealthCare Solutions, Leonardo served in an executive capacity at Medical Consultants Network (MCN), Express Scripts and FairPay Solutions. In each of these positions, Rich led the organizations through periods of rapid growth by applying his expertise in sales and account management, organizational design, and process management and improvement. Leonardo offers a consultative, solutions-based approach to client development that works to identify solutions based on customer needs and goals. Throughout his career, he has been instrumental in delivering solutions to help customers reduce medical expenses and improve operating efficiencies. Rich currently lives in Dallas, Texas with his family and enjoys running.


Courtney W. Bryant, LMSW, CDMS, CCM

VP of Operations

Bio
Courtney W. Bryant LMSW, CDMS, CCM is Vice President of Operations with Ascential Care Partners. Courtney has worked in managed care for over twelve years and has been with Ascential Care Partners for the past four years in multiple roles including; Case Management Supervisor, Recruitment Manager, and Field Case Manager. Courtney started her professional career path in non-profit management with special interest focused on homeless and community health and housing. She has clinical experience working with vulnerable populations and her passion is new program implementation. She received her Masters in Social Work from Jane Addams College of Social Work in Chicago, IL. She naturally gravitated to medical management while working in Nashville with a large self-insured customer that offered her the opportunity to be a part of a team to implement a "housing first" case management program for the chronically homeless. This program initially started as a ten-year plan to reduce the number of chronically homeless individuals who had complex medical needs and today continues with national focus and recognition. Courtney pursued her Certified Case Management certification to focus on strictly managed care case management. She worked for 8 years in Workers Compensation Medical Management across the State of Tennessee, before moving into Supervision. Courtney worked with some of Ascential Care Partners first National Customers and moved into a focus of recruitment and staff training. "I love working for Ascential Care Partners, they are different than many managed care organizations in their basic core principals. They focus on the patient, advocacy, and utilizing technology to enhance the ability for service delivery. ACP's philosophy is what excites me! One core principal is to be Tenacious and Fierce, I love applying this mindset to our practice model."

Accomplishments