How Telephonic Nurse Case Managers Bust Through Claims Roadblocks
Ascential Care Partners’ President, Michele Settel and Bonnie Dayhaw, VP of Operations had the pleasure of being interviewed by Risk & Insurance. Check out the amazing article below!
I only have praise for the consideration and professionalism with which she handled my case…I grew to know that I could rely on her assistance and encouragement. Her calm and caring attitude helped ease the stress of my situation.
There are not words to express the appreciation we feel for her services. She kept our stress level to a minimum during a very trying time. Thank you for all of your assistance but mostly assigning your case manager.
Thank you so so much. I have a problem trusting that someone out of the blue really has my needs as more than just a job, but you make me feel that you really care.
All of the adjusters are reporting to me a dramatic difference in what they are getting from you and from what your competitor is providing and the gap seems to be widening quickly.
You have sort of become like family around here. Your help was absolutely invaluable to helping me put together an overall strategy.
I just wanted to take a minute to pass on just how much I truly appreciate your Case Manager’s kind demeanor and professionalism that he provides on each one of my claims. He takes it upon himself to follow all aspects of the claimant’s overall health and extends his compassion to them. He represents my same values in caring for my claimants, which is a top concern to me! He’s a KEEPER!
My case manager was very helpful and worked in my favor. She was always at my appointments and never missed one. She is an asset to your company and needs to be recognized for it.